Assignment 4:Conceptual Designs and Prototypes

Assignment 4:Conceptual Designs and Prototypes

 As discussed from the previous posts, the user persona wants an option where she can add a review on the movie or TV show that she have watched or going to watch. The picture above shows the mock-up of the interface from Netflix based on the use case diagram, use case table and Hierarchical Task Analysis (HTA). Based on the interface above, there is like and dislike option for the user. The stars beside those options shows the average number of rating given by the previous users. The use case from previous post should let the user write a review on the movie or TV show the user have watched. So, there is a space left below the like and dislike option where the user can use it to give comments and reviews of the preferred movie or TV series. Therefore, there are three options for the user to give review

• Like/dislike button
• Stars
• Comments

The interface is designed as such because it will make rating easier for the user as they will go for their preferred way of rating. The user could also see what other users commented and the average stars given to that particular TV show or movie.

ASSIGNMENT 3: Use Case and Tasks

USE CASE AND TASKS

Use Case Diagram

Hierarchical Task Analysis

The table below shows the use case for the user review. This use case is based on the user persona and scenario from the previous assignment. This assignment is mainly about reviewing Netflix user experience and ways to improve the user experience. One of the ways to improve user experience as suggested by the user persona is by allowing Netflix users to review TV shows or movies that they have watched.

Use Case ID	UC001
Use Case Name	User review
Priority	3
Title	View and give reviews on TV shows or movies watched in Netflix
Triggering Event	User have completed watching a TV show or a movie in Netflix.
Brief Description	The user should be able to give reviews after they have watched a movie or TV show.
Primary Actor	Netflix user
Preconditions	The user should be logged in to the account. The user should have completed watching the movie or tv series.
Postconditions	The user will be able to see reviews from other users. The user will log out from the account.
Main Success Scenario	User logs into the account. User chooses a movie or tv series to watch. User completes watching the movie or tv series. User writes a review on the movie or tv series. User logs out from the account.

Assignment 2: User Persona and Scenarios

User Persona and Scenarios

User Persona

Scenario

On Wednesday, Vinitha got home around 6.30pm after working on her final year project. She felt so tired. She thought to herself that she needed to do something to get herself relaxed. So, she decided to watch her favorite TV show in Netflix.

Vinitha logs on to Netflix and searched for her favorite TV show, “13 Reasons Why”. As she clicks on the TV show button, she realized that only one episode is left for the season. There are only 2 seasons for the TV show. After watching the final episode in Season 2, Vinitha felt bored.

She wanted to start watching a new TV show. She started scrolling and searching for a nice TV show, she found that Netflix has some recommendations based on what she have watched. So, Vinitha clicked on each TV show to watch the trailer of the particular TV show. She realized that there are no reviews available on those TV shows. She thinks that it is important to have reviews for those TV shows to see the Netflix user’s point of view of the show. In the end, she did not watch any new TV shows as she did not find any TV show that is interesting.

Assignment 1: Applying Usability Goals

Applying Usability Goals 

A Brief Description on Netflix’s User Experience

Netflix is an American over the top media services provider where it's primary business is subscription streaming service. Netflix's wonderful  user experience has caused an increasing number of customers to subscribe to it. It is easy to subscribe to Netflix as it's users will need to include an email account their bank details.

Despite of the excellent user experience, can Netflix be said as the best over the top media services provider in terms of usability? The answer is yes because in terms of usability the system is

Effective

There are no advertisements in Netflix. So, the user can watch their favorite TV series back to back without break.

Efficient

The user need a strong internet connection. The user can also download their favorite television program or movie to watch when there is no internet connection.

Memorability

When a user has completed watching a movie, the system will record the activity by letting the user know that they have completed watching it.

Are the design principles been followed when designing the user interface? Some of the design principles  used are

Visibility

The functions in the system is visible to the user as the user could easily see the color difference when a certain button is clicked.

Affordance

The functions in the system gives clues easily to the users when the user clicks a button, thus giving a great user experience.

Navigation

The user can easily discover the structure and content of the website just by clicking on the categories at the top.

However, some improvements are still necessary.

1. The TV shows and movies should be further categorized so that the user can refine their search.
2. Reviews done by other users should be shown in the 'Details'  section.